Pedro Simões Coelho

  • Tuesday, 29 July 2014 14:01

Pedro Simões Coelho


Pedro Simões Coelho, Full Professor, Agregação (Habilitation) in Statistics,
Doctor in Statistics (Universidade Nova de Lisboa-Portugal)


Telephone: 213828610
Fax: 213828611
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Research Interests

Main research interests are centered in survey methodology (particularly small area estimation), the measurement and explanation of customer satisfaction and customer loyalty and structural equation modeling. In the framework of structural equation modeling it is particularly interested in Partial Least Squares (PLS) estimation and its benchmark with covariance based methods. Pedro Simões Coelho coordinates the Portuguese Customer Satisfaction Index (ECSI-Portugal) and the Brazilian Customer Satisfaction index (BCSI) that has been originating a stream of research both about customer behavior and structural equation modeling. More recently, his research interests have also moved towards the assessment about the business impact and value of information systems and in particular of business intelligence systems.

Five Recent Publications

    • 1) Aleš Popovič, Ray Hackney, Pedro Simões Coelho, Jurij Jaklič (2014). How information-sharing values influence the use of information systems: An investigation in the business intelligence systems context. The journal of Strategic Information Systems.
    • 2) Pereira, L.; Mendes, J. Coelho, P.S. (2013) Model-Based Estimation Of Unemployment Rates In Small Areas Of Portugal. Communications in Statistics – Theory and Methods. Vol. 42, pp. 1-18.1.
    • 3) Pereira, L.N. and Coelho, P.S. (2013). Estimation of House Prices with Small Sample Sizes: the case of Portugal. The Annals of Regional Science. Vol. 50, pp. 603-621. DOI 10.1007/s00168-012-0507-3.2.
    • 4) Popovic, A. Hackney, R. Coelho, P.S.; Jaklic, J. (2012). Towards a business intelligence system success: effects of Maturity and Culture on analytical decision making. Decision Support Systems. Vol. 54, pp. 729-739.3.
    • 5) Coelho, P.S., Henseler, J. (2012) Creating Customer Loyalty through Service Customization. European Journal of Marketing, Vol. 46, no. 3-4, pp. 331-356. (ISI Indexed).
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