Manuel José Vilares

  • Wednesday, 30 July 2014 10:14

Manuel José Vilares


Manuel Vilares ,Full Professor ,
Doctor D' Etat in Economics (Université de Dijon, France)


Telephone: 213828610
Fax: 213828611
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Research Interests

My research interests include the application of advanced quantitative methods for understanding how to obtain high financial returns and lower risk at the same time. It was the convergence of these interests that led me (together with Pedro Coelho) to launch in 1999 the ECSI-Portugal index that became an annual economic indicator of the quality of the output as experienced by the consumers of the output. The ECSI Portugal model is a Portugal patent (Register numbers 37640 e 37642).
I am particularly interested on research linking customer satisfaction to stock returns in order to understand why a portfolio of firms with high customer satisfaction can consistently outperform the market

Five Recent Publications

    • 1) Measuring the Return of Quality Investments", - Total Quality Management and Business Excellence, vol. 21, nº 1, 21 – 42, 2010, in colaboration with Coelho, P.S.
    • 2) Comparison of Likelihood and PLS Estimators for Structural Equation Modeling. A Simulation with Customer Satisfaction Data", Chapter 13 in "Handbook of Partial Least Squares-Concepts Methods and Applications", Springer Verlag, 2010 in colaboration with Almeida, M.H.; Coelho, P.S.
    • 3) Measuring the Return of Quality Investments on Mobile Telecommunications Network, Chapter 6 in "Recent Developments in Mobile Communications - A Multidisciplinary Approach", edited by Juan P. Maícas, Intech,2011, in colaboration with Coelho,P.S.