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Teaching Staff


Carlos Tam is an Invited Lecturer at NOVA IMS and IT Coordinator with over 25 years’ banking experience, 15 of which at a mobile and internet division. He holds a Ph.D. from NOVA Information Management School (NOVA IMS), Universidade Nova de Lisboa, in Information Management. His research interests include business intelligence, knowledge management, performance management, management information, and technology adoption. His work has appeared in Tourism Management, Information & Management, International Journal of Project Management, Computers in Human Behaviour, Information Systems Frontiers, Journal of Retailing and Consumer Services, among others.

Scientific Publications

Franque, F. B., Oliveira, T., & Tam, C. (2022)

Continuance Intention of Mobile Payment: TTF Model with Trust in an African Context. Information Systems Frontiers. [Advanced online publication on 5 March 2022].

Tam, C., Barroso, M., & Cruz-jesus, F. (2022)

Understanding the determinants of users’ continuance intention to buy low-cost airline flights online. Journal of Hospitality and Tourism Technology, 13(2), 264-280.

Tam, C., Conceição, C. D. M., & Oliveira, T. (2022)

What influences employees to follow security policies? Safety Science, 147(March), 1-10. [105595].

Tam, C., Pereira, F. C., & Oliveira, T. (2022)

What influences the purchase intention of online travel consumers? Tourism and Hospitality Research.

Franque, F. B.; Oliveira, T. & Tam, C. (2021)

Understanding the factors of mobile payment continuance intention: empirical test in an African context. Heliyon, 7 (8), e07807.

Pereira, R., & Tam, C. (2021)

Impact of enjoyment on the usage continuance intention of video-on-demand services. Information and Management, 58(7), 1-11. [103501].

Franque, F. B., Oliveira, T., Tam, C., & Santini, F. D. O. (2020)

A meta-analysis of the quantitative studies in continuance intention to use an information system. [Advanced online publication on 7 July 2020]. Internet Research, 1-36.

Oliveira, T., Araujo, B., & Tam, C. (2020)

Dataset for understanding why people share their travel experiences on social media: Structural equation model analysis. Data in brief, 30, [105447].

Oliveira, T., Tomar, S., & Tam, C. (2020)

Evaluating collaborative consumption platforms from a consumer perspective. Journal of Cleaner Production, 273, [123018].

Oliveira, T.; Araujo, B. & Tam, C. (2020)

Why do people share their travel experiences on social media? Tourism Management, V. 78, June, 104041.

Tam, C., Loureiro, A., & Oliveira, T. (2020)

The individual performance outcome behind e-commerce: Integrating information systems success and overall trust. Internet Research, 30(2), 439-462. [Advanced online publication on 22 october 2019].

Tam, C., Moura, E. J. D. C., Oliveira, T., & Varajão, J. (2020)

The factors influencing the success of on-going agile software development projects. International Journal of Project Management, 38(3), 165-176.

Tam, C., Santos, D., & Oliveira, T. (2020)

Exploring the influential factors of continuance intention to use mobile Apps: extending the expectation confirmation model. Information Systems Frontiers, 22(1), 243–257. [Advanced online publication on 31 may 2018] Doi:

Tam, C., & Oliveira, T. (2019)

Does culture influence m-banking use and individual performance? Information and Management, 56(3), 356-363.[Advanced online publication on 29 july 2018].

Nascimento, B.; Oliveira, T.; Tam, C. (2018)

Wearable technology: What explains continuance intention in smartwatches? Journal of Retailing and Consumer Services, 43 (July), 157–169.

Carlos Tam & Tiago Oliveira (2017)

Literature review of mobile banking and individual performance. International Journal of Bank Marketing, 35 (7), 1042-1065,

Carlos Tam & Tiago Oliveira (2017)

Understanding mobile banking individual performance: The DeLone & McLean model and the moderating effects of individual culture. Internet Research, 27 (3), 538-562. doi:

Tam, C., & Oliveira, T. (2016)

Performance impact of mobile banking: using the task-technology fit (TTF) approach. International Journal of Bank Marketing, 34(4), 434-457. doi: 10.1108/ijbm-11-2014-0169

Tam, C., & Oliveira, T. (2016)

Understanding the impact of m-banking on individual performance: DeLone & McLean and TTF perspective. Computers in Human Behavior, 61, 233-244. doi: