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Postgraduate Program in Costumer Experience

Headerssite2025 Level3

Postgraduate Program in Customer Experience

The Postgraduate Program in Customer Experience equips professionals to turn data into strategic insights and design experiences that place the customer at the heart of marketing strategy. Designed to address the challenges of the digital era, the program blends analytical reasoning, strategic thinking and creativity, providing a solid and up-to-date foundation in Consumer Behavior, UX Research, marketing information management and customer experience optimization across the entire customer journey. Students work on projects that combine data analysis and market research to develop innovative, results-driven solutions for real-world business contexts.

This Postgraduate program gives access to the Master's Degree Program in Data-Driven Marketing, with a specialization in Customer Experience.

Applications for this program are open between January 1st and February 3rd, 2026. To apply, click here.

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  • Vagas

    Format

    After working hours

  • Media

    Length and ECTS

    2 semesters
    (60 ECTS)

  • Semestres

    Attendance

    2 to 3 times a
    week

  • Lingua2

    Start Date

    September 2026

Who is it for? image

Who is it for?

This Postgraduate Program is designed for senior managers, specialists and other professionals in the field of Marketing who wish to develop and deepen their skills in consumer behavior analysis, market research and the strategic use of data to enhance the customer experience.

It is particularly suited to professionals involved in Marketing Research, CRM, Customer Experience, UX Research and marketing information management, working in data-driven and insight-led decision-making environments. The program is relevant across a wide range of sectors, including Banking and Insurance, Telecommunications, Fast-Moving Consumer Goods, Retail and Services, among others, all of which face the challenge of placing the customer at the center of their strategy.

Goals

The course aims to train specialists who are able to:

  • Analyze consumer behavior and identify opportunities to improve the customer experience;

  • Plan and conduct market studies and applied marketing research;

  • Apply analytical methods to support strategic decision-making;

  • Integrate UX research and CRM data into customer experience management;

  • Implement data-driven loyalty and relationship marketing strategies.

Length

The program lasts 2 semesters. The classes will start in September 2026, ending in June 2027, and run during after working hours (after 6:30 p.m.), 2 to 3 times a week.

Admissions and fees

Applications phase

From January 1st to February 3rd, 2026.

Entry requirements

To enter this program, applicants must meet the following requirements:

  • Hold a bachelor's degree in a compatible field (completed by September 2026);
  • Be proficient in English (spoken and written).

How to apply and selection process

To apply, you need to access the NOVA IMS' Applications Portal and follow these steps:

  • Fill in the form available in the user area, namely:
    • Personal, academic and professional background;
  • Upload your Curriculum Vitae;
  • Upload your Qualification Certificate - if you do not have the certificate at the time of submitting your application, you can still complete the process, provided that you agree to submit the original certificate at a later stage, when requested by NOVA IMS Services;
  • Although it is not necessary to attach any other documents, the applicant has the option of including other documents that they consider relevant to enrich their application;
  • Choose the program;
  • Present the goals and motivation for applying to the program (limit 1,000 characters, including spaces);
  • Pay the application fee. After this last step, the applicant will receive an email confirming their submitted application.

The selection process is based on the analysis of academic and professional curriculum. The members of the Admissions’ Jury Panel may decide to hold an interview with all or some applicants - face-to-face or videoconference.

Application fee

The fee of the application is €51. The application can only be considered after the payment of the application fee, within the stipulated period, non-refundable in case of withdrawal or non-admission in the program.

Tuition fee

The tuition fee of this postgraduate program is:

  • € 4.200, for applicants with a nationality from a European Union member country;
  • € 4.900, for applicants of other nationalities.

Tuition fee payment dates

The tuition fee of this postgraduate program can be paid in full or in four installments:

  • Full payment: September 25th to 30th, 2026.
  • Payment in four installments:
    • 1st: September 25th to 30th, 2026 (25% of tuition fee);
    • 2nd: November 25th to 30th, 2026 (25% of tuition fee);
    • 3rd: February 22nd to 28th, 2027 (25% of tuition fee);
    • 4th: April 25th to 30th, 2027 (25% of tuition fee).

Registration fee

After being admitted to the program and upon confirmation of enrollment, the applicant must make a payment of a pre-registration fee (around one week after the admission result announcement), deductible in this postgraduate program's tuition fee, non-refundable in case of withdrawal, with the following value:

  • €1.250 for applicants with a nationality from a European Union member country;
  • €2.500 for applicants of other nationalities, unless their registration fee is provided by an official entity.

Upon registration, students should make the following payments:

  • €35 - for enrollment fee (the value is updated annually);
  • €1,40 - for annual school insurance (the value is updated annually).

Discounts

  • Financial discount: students who choose to pay the tuition fee in a single payment have a 2,5% discount on the payable amount.
  • NOVA IMS’ alumni who have completed a bachelor's, postgraduate, master's, or doctoral degree at NOVA IMS have a 20% discount on tuition fee, cumulative with the financial discount.
  • Companies that finance the program to 2 employees, in the same academic year, have a 10% discount on the tuition fee. This discount is not cumulative with other discounts.
  • Companies that finance the program to 3 or more employees, in the same academic year, have a 20% discount on the tuition fee. This discount is not cumulative with other discounts.
  • Members of the Ordem dos Engenheiros – Região Sul, have 15% discount on tuition fees. This discount can be extended to members' spouses and descendants upon presentation of valid documentation. For more information, please contact admissions@novaims.unl.pt. This discount is not cumulative with other financial discounts.

Achievement awards

All students that stand out, during their academic path, for their academic excellence in the different course units and programs are celebrated. These awards are given by Members of AD NOVA IMS and/or other supportive entities.

See here the list of prizes.

Scholarships

The NOVA IMS programs, offer a unique learning experience, combining theory with the application of the best and most innovative teaching practices.

If you are interested in studying at NOVA IMS and want to explore scholarship and award opportunities, this page is your starting point to discover the options available in the different programs.

Know more about it here.

FAQ

Do you have a question? Explore the most frequently asked questions and find the answer here! If you still have unanswered questions, please contact us!

  • Applications

    When can I apply?

    It is only possible to submit the application during its applications phase. The date of the call for applications is available in the Admissions and Fees page of each program. However, you can fill the application form at any time, submitting it when the applications phase starts.

    How can I apply?

    The applications are submitted online, in NOVA IMS’ Applications Portal. To submit their application, the applicants must register in the Portal, fill the form, upload your Curriculum Vitae, choose the program and pay the application fee in the Portal. The application process is the same for all the applicants, national or international.

    Which documents are required?

    The only mandatory document during the application process is the Curriculum Vitae (in .doc or .pdf format). The applicant can upload other documents such as diploma or other certificate of their qualifications.

    How do I convert a file to .PDF?

    Here is a list of websites where you can convert files to the pdf format, as a reference:

    Is there an application fee?

    The application fee is €51 in the academic year 2026-27. The payment of the application fee will be made during the application process in the Applications’ Portal, through bank transfer/ATM reference, MBWay, PayPal or Visa. The application will only be considered successfully submitted after the payment of the application fee, within the stipulated time. It’s non-refundable in case of withdrawal or non-admission in the program.

    Can I apply to more than one program?

    You can apply to a maximum of 2 programs per application phase, by paying the application fee for each program, that is, the application to 1 program equals the payment of 1 application fee, the application to 2 programs equals the payment of 2 application fees.

    I'm a bachelor's degree senior student. Can I apply ?

    Yes. If you are a final year student and you graduate until September 2026, you can apply and you must deliver an authenticated copy of your degree certificate or diploma until the beginning of the academic year, until September 2026.

    In the application form, a Tax Identification Number is requested. What is Tax Identification Number? I don’t have one, what should I put in that blank field?

    In Portugal, the Tax Identification Number is required to identify a taxable entity or person, in tax declarations or financial transactions. If you don’t have a Tax ID Number or similar, please put “999999999” in that field of the application form.

    What should I write in the field: “Goals/motivation to apply to this program”?

    In this field, please mention:

    • In which way your background (academic and professional) fits the program;
    • What are your short-term professional goals;
    • What are your expectations with the attendance of this program.

  • Admission

    How does the selection process work?

    The selection process is based on the analysis of the academic and professional curriculum. The members of the Admissions’ Jury Panel may decide to hold an interview with all or some candidates – face-to-face or videoconference).

    In case I am contacted for an interview, can it be held at distance?

    Yes, the interview can be held at distance, preferably by Zoom.

    When will I know the result of the application?

    The result of the application will be known, through email, in the date to be announced in the confirmation of submitted application email and/or by the Admissions’ Jury/Programs Manager.

    I was admitted in the program. What’s the next step?

    In case of admission, the applicant must make the payment of the pre-registration fee (around 1 week after the result announcement), until its deadline, in NOVA IMS’ Applications Portal and upload the diploma or other certificate of his latest qualification (example: Bachelor’s degree, Master’s degree or PhD).

    Can I attend more than one program by academic year?

    Yes, you may attend two programs per school year, although it’s not recommended. Please pay attention to the fact that there may be overlap of the Mandatory Course Units of each program, as well as the overlap of the exams.

    I was admitted in two programs, but I only intend to attend one. What should I do?

    In case of admission to two programs, the candidate will have to choose, in the Application Portal, the program in which they intend to attend. After choosing the desired program and paying the pre-registration fee, you must select the option "Withdrawal" in the 2nd program in which you do not intend to attend. Thus, your vacancy is available to a candidate on the Waiting List.

    I'm on the Waiting List. Can I still be admitted?

    Since it is possible for candidates to apply for two programs per application phase, there will be cases where the same candidate has been admitted to both programs, but intends to join only one. In these cases and if the limit number of vacancies is not completed, the remaining vacancy will be assigned to a candidate on the Waiting List.

    I intend the invoice for the payment of the application / pre-registration fees.

    The Invoice-Receipt will be available in this Applications’ Portal up to 2 business days after the payment, in the tab "Billing/Treasury".

    I was admitted in the program, but I need visa. What should I do?

    NOVA IMS can issue a document that proves admission in the program, that will be sent to the student and the Embassy. The document will only be issued or provided after the payment of the pre-registration fee. Regardless of issuance the document, the student must contact the Portuguese Embassy or Consulate in their country to get more information.

  • Other Informations

    Is this program taught in Portuguese or English?

    Considering the diversity of students’ nationalities, all the classes will be taught in English.

    Are there scholarships?

    NOVA IMS does not award scholarships. However, you can apply to Universidade Nova de Lisboa’ scholarships and financial support, provided by the university’s Social Welfare Services. You can learn more at https://sas.unl.pt/en/scholarships-2/scholarships_/ or contact them directly to bolsas@unl.pt. We don’t hold information about other scholarships.

    Is it possible to park on campus?

    The students can park their vehicles on campus, if they have the access card. There are several parking areas on campus and near to NOVA IMS. The request for access of vehicles to Campus de Campolide is made through registration or renewal of registration and subsequent payment. To do this, the interested parties should register in the system and select the type of access. Afterwards, they will receive all the data for the payment. It should be noted that the management of parking spaces is the exclusive responsibility of the NOVA’s Rectory. For more information, please visit the webpage http://www.unl.pt/en/nova/parking-campus.

    Is there accommodation on campus?

    The Social Welfare Services of Universidade Nova has ties with three student residences (one of them in Campus de Campolide) for Portuguese scholarship student and international students. The capacity of accommodation at school residences is limited. We can’t, in any way, guarantee you a room and we can only put your name on a waiting list, only after confirmation of admission. You will find more information about the residences at https://sas.unl.pt/en/accommodation/. 

    In case you are admitted to the program and want accommodation in one of the University’s residences, please contact adnovaims@novaims.unl.pt.

    Can you help me look for accommodation websites?

    Here’s a list of websites, just for reference:

    Does the University offer a Portuguese course for international students?

    Yes, there is a Course of Portuguese as Foreign Language. This course is available in 4 types of classes:

    1. Individual lessons (the student arranges the schedule with the teacher according to their availability);
    2. Semester Group lessons (56 study classes + 8 hours for other activities);
    3. 30 hours intensive course (2 weeks);
    4. Online summer course (month of July).

    If you have any questions about this course, please contact: cursoportugues@fcsh.unl.pt.